FREQUENTLY ASKED QUESTIONS

Banner Image

HOW BUYBACK PROGRAM WORKS

Submitting is really easy!

Just ship your items to
EMMYDEVEAUX
14032 23rd Avenue NW
Edmonton, Alberta
T6R 3L6

E-mail your tracking number to support@emmydeveaux.com

We offer 30% on basics that can be re-sold and 50% on jackets that can be re-sold.

You will receive a gift card to use on our EMMYDEVEAUX website!

If our basics aren't washed the way we specify they will develop a chalky texture. This means you may have used detergent that doesn't work or have a top loading washing machine that has too much agitation.

If you want to learn more about how to take care of our pieces so they keep their quality text us 587 713 8533

We don't accept any basics that are white, or any bodysuits, hats, or toques.

We process BUYBACK submissions usually twice per week so not long after we get it!

HOW FUNDIT PROGRAM WORKS

Jackets will take 8-10 weeks to arrive.

Basics will take 4-5 weeks to arrive.

Check the description on the product for a more accurate timeline!

We always order extra sizes to accommodate for exchanges.

You will simply head to the return portal and request a different size!

If you don't like the item that is no problem! We will provide you a credit back to your EMMYDEVEAUX account on our regular site.

Yes the cost will increase. Our FUNDIT campaigns offer the item at a significantly reduced price.